⌘Role Overview
Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible.
As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.
This is a remote freelance position, working Saturday to Wednesday from 12:00 to 21:00 (including a one-hour break).
It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.
⌘Key Responsibilities
- Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines
- Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts
- Handle user appeals fairly and document the reasoning behind every decision
- Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager
- Log moderation actions accurately so our reporting and audit trail stay clean
- Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
- Take part in weekly calibration sessions to keep decisions consistent across the team
⌘Skills & Competencies
- Sound judgement and consistency, even when reviewing hundreds of cases a day
- Emotional resilience — you'll be exposed to sensitive content daily as part of the role
- Clear, calm written communication, especially when explaining decisions to users
- Attention to detail and discretion with sensitive user data
- Comfortable working independently in a remote, fast-paced environment
- Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
- Additional languages — French, Spanish, Portuguese or German — are a plus
⌘Required experience
- At least 1–2 years in content moderation, Trust & Safety, online community management, or a frontline customer support role with exposure to sensitive cases
- Direct experience reviewing user-generated content (messages, profiles, photos, reports) against community guidelines or platform policies
- Track record of applying policies consistently at volume, with the ability to justify decisions in writing
- Fluency in English (written and spoken) is essential
- Reliable remote setup (stable internet, quiet workspace) and self-management skills to operate without daily supervision
⌘Recruitment process
Introduction call (15 min) — A short conversation to get to know each other and cover the essentials for the role.
Case study — A realistic, timed moderation exercise designed to assess your judgement, policy application, and written reasoning.
Final call (30 min) — A walkthrough of your case study and situational questions, with 5 minutes at the end for any questions you have for us.